Frequently Asked Questions
Everything you need to know about your lifelong travel companion.
What does the 'Simple as That' lifetime warranty cover?
Our industry-leading warranty covers the repair of all functional aspects of your bag for life, even if the damage was caused by an airline.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Ground shipping usually takes 3-7 business days depending on your location.
What is your return policy for unused items?
We offer a 30-day return window for all unused merchandise in its original packaging. Please note that personalized or monogrammed items are final sale.
Can I have my luggage monogrammed after purchase?
Yes, most of our collections feature a leather patch that can be personalized. You can order a custom monogrammed patch through our website to replace your existing one.
How do I clean and maintain my Briggs & Riley bag?
For ballistic nylon, use a soft brush or cloth with mild soap and water. For leather accents, use a high-quality leather cleaner and conditioner to maintain the hide's natural oils.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination.